NEW YORK – Accenture has added virtual assistant bots to its Intelligent Patient Platform. Ella, designed to assist patients, provides medication reminders, vitals tracking and appointment scheduling, and allows patients to manage their health and engage with their care team members. Ethan is designed to enable life sciences companies to help health care providers more easily engage with patients, better monitor their activity and coordinate with other care team members. “The platform’s newest AI capabilities allow life sciences companies to make recommendations to best support the patient’s specific condition and lifestyle by gaining deeper insights into patient behavior in real time,” said Tony Romito, managing director at Accenture Life Sciences, in a statement. “With the inclusion of these new AI capabilities, the Accenture Intelligent Patient Platform continues to expand the value of using analytics and collaborative technologies to support the healthcare industry’s goal to deliver better outcomes.” The bots are part of Accenture’s Salesforce Fullforce Solutions powered by Salesforce Health Cloud and Einstein AI, as well as Amazon’s Alexa. In addition to Ella and Ethan, AI and process capabilities have been embedded throughout the company’s patient engagement solution to improve the user experience, including an onboarding contact center; an adherence and care management contact center; and a provider portal and mobile app.
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