BOSTON – Patient experience solutions company Press Ganey has launched a suite of surveys for health care providers to track telehealth patient satisfaction. “With the growing application of digital technology in health care, virtual interactions with patients are on the rise.” said Dr. James Merlino, chief transformation officer at Press Ganey, in a statement. “This new solution allows physicians to ensure consistent delivery of high-quality care for both virtual and in-person patient visits.” The surveys’ scientifically validated questions address every aspect of a patient’s experience during a virtual visit, providing actionable insights for key performance metrics and data to track performance and trends over time. Organizations can also access Press Ganey’s comparable databases to benchmark performance against other virtual visits or traditional in-person visits.
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