DENVER – TeleTech Holdings, a provider of customer experience, engagement and growth solutions, and Welltok, a consumer health Software as a Service company, will work together to help population managers guide consumers to health options. “By partnering with a tech-savvy contact center conversant in the diverse and dynamic needs of the health care market, we are adding new and enhanced communications capabilities to make the right connections, at the right time,” said Rob Scavo, president and COO of Welltok, in a statement. TeleTech’s live agent services are coordinated and integrated with Welltok’s multi-channel communications campaigns to maximize the effectiveness of outreach campaigns. Welltok’s analytics will trigger a live interaction when necessary. “This partnership will enable health care consumers to be contacted in the way that works best for them—whether that is on the phone, through a text message, email or traditional mail—which greatly increases the effectiveness of the communication,” said Judi Hand, executive vice president of TeleTech, in a statement.
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