SAN FRANCISCO – A majority of health care executives think automated health care will help close gaps between episodic transactional care to continuous and collaborative care experiences, according to a recent report by World Business Research and Conversa Health.
The report, “Healthcare 2020: How Automated Patient Experiences Will Transform the Landscape,” is based on direct interviews and survey responses from 134 health care executives. It explores how they view automated health care technologies, conversational artificial intelligence technology and patient-generated data, their use cases and planned adoption.
“When you look at all the latest research and look around the industry to see what the innovating health systems and pharma companies are doing, they are embracing automated, conversational AI,” said Chris Edwards, chief marketing and experience officer at Conversa Health, in a statement. “They see the value of these personalized, automated conversation experiences helping them to accelerate their key strategic business needs around population health management, care coordination, patient acquisition and engagement.”
The report also found that 87% of respondents see value in using automated health care solutions for gathering more patient-generated health data and that 79% of respondents will be working on integrating automated health care solutions within the next two years. Almost half of respondents are either integrating or already have integrated patient-generated health data into their patient experience initiatives.
“We absolutely need to move in the direction of a continuous care experience because it is demanded by the world we live in now,” stated Sven Gierlinger, chief patient experience officer at Northwell Health, who was one of the survey respondents. “Listening to the voices of our patients and caregivers is important because their voices become bigger and bigger.”