Impact of patient engagement platform is ‘incredible’ says one provider
HOBOKEN, N.J. – Health Recovery Solutions has been racking up collaborations with home health agencies to use its patient engagement platform that monitors high-risk patients at home and reduces readmissions.
“Telehealth was the smartest move we made,” said Jarrett Bauer, CEO of HRS. “We have more than 50 providers on our system right now.”
Valley Home Care of Paramus, N.J., and the Visiting Nurse Association of Manchester and Southern New Hampshire both recently signed on with HRS, and the Kenosha VNA became the first in Wisconsin to provide a patient engagement and remote monitoring platform when it announced its collaboration with the company last month.
HRS provides patients with disease-specific tablets, customized with their medications, reminders and educational content. The tablets are also integrated with wireless devices, monitored by not only clinicians, but also family members, who have access to an accompanying Caregiver Connect mobile app.
Carla Braverman, vice president of home and community services at the VNA of Manchester and Southern New Hampshire, said using the HRS platform has added a deeper dimension to the care they give their patients.
“The ability for our hospice team to enhance the support for patients, caregivers and families using the video visit feature is incredible,” she said.
That enhanced support means fewer readmissions, said Bauer, who notes that the top reasons for return trips to the hospital include non-adherence, poor diet, lack of caregiver support and health literacy issues. With the average cost of a readmission about $15,000 and the cost of the HRS platform about $3 per day for high-risk patients, that speaks volumes.
“Patient engagement solves those problems,” Bauer said. “Most telehealth is just about the nurse doing the work, but the patients have to be honest with themselves and do their own work, too—this is about getting people to be compliant with their behaviors.”
HRS plans to move into the area of population health in the coming year, Bauer said.
“We hope this becomes a bigger part of the conversation going forward,” he said. “The science of engagement is just the beginning.”