PORTLAND, Ore. – Two health systems have implemented Bright.md’s SmartExam telehealth solution and are making it available to all of their patients.
Presbyterian Healthcare Services in New Mexico and Providence Health & Services in Oregon are using the virtual solution, which leverages artificial intelligence to get smarter as it learns about patients’ specific needs and conditions.
Presbyterian is also introducing Bright.md’s new medically certified Spanish translation services.
“We know that many of our patients and members face cost or language barriers when accessing care so we are trying to remove those obstacles through innovative programs like SmartExam,” said Ries Robinson, chief innovation officer at Presbyterian Healthcare Services, in a statement. “We’ve experienced an enthusiastic response to our virtual care option, and are on pace to complete more than 600 visits in just our first month.”
Through Bright.md’s SmartExam, patients are able to receive care from their primary care providers using a mobile phone, tablet or computer. The intelligent software interviews patients, using answers to gather more information and support providers in care delivery. It uses patient answers and information from the electronic medical record system to develop the next question, improving the ability to identify important issues and potential causes, which enable the physician to provide evidence-based treatments.
“Through SmartExam’s care automation, members of a health system can access their trusted physicians to quickly and easily address their most common health concerns, at a cost that is significantly less than a typical co-pay,” said Dr. Ray Costantini, co-founder and CEO of Bright.md, in a statement.
Providence has been emphasizing digital health services in recent years, said Dr. Benjamin LeBlanc, chief medical officer at Providence Medical Group.
“We believe this provides a significant opportunity to reach more patients and members when they need us, while providing valuable services more cost-effectively,” he said in a statement.