PHILADELPHIA – Patients gave positive feedback for video visits with their primary care providers as part of a study conducted at Sidney Kimmel Medical College at Thomas Jefferson University.
“Patients identified convenience, efficiency, communication, privacy, and comfort as domains that are potentially important to consider when assessing video visits versus in-person encounters,” said the study’s authors, who outlined their findings recently in the Annals of Family Medicine.
All 19 participating patients reported overall satisfaction with video visits, with the majority interested in continuing to use video visits as an alternative to in-person visits. Some patients felt more comfortable with video visits than office visits and expressed a preference for receiving future serious news via video visit, because they could be in their own supportive environment.
Primary concerns with video visits were privacy, including the potential for work colleagues to overhear conversations, and questions about the ability of the clinician to perform an adequate physical examination.
The researchers found that video visits were acceptable in a variety of situations and that future studies should explore which patients and conditions are best suited for video visits.