PURCHASE, N.Y. – Westmed Medical Group in October implemented a health technology platform that provides a single mobile app to support all of its informational, clinical and financial self-service tools.
The Universe mHealth App Platform is a client-branded mobile app platform designed specifically for health care organizations.
“With many large health organizations already accumulating multiple mobile apps to provide self-service tools to their patients, there’s an excellent opportunity to consolidate these apps into a single app, greatly improving the patient experience,” said John Deutsch, founder of Universe mHealth, who believes the health care industry has lagged in its adoption of mobile app technology because of regulations and lack of innovation.
Westmed Medical Group’s integrated platform allows a patient to enter their portal and see their health history, medications, allergies and lab results. The platform also allows the patient to communicate with their physician, request prescription refills, make an appointment or pay a bill.
Additionally, the platform features a mobile app that patients can download onto their smartphone—the most appealing piece of the platform to patients, said Merin Joseph, chief information officer of Westmed Medical Group.
For health organizations, the platform allows them to add their own custom features to the platform, including a hospital campus wayfinder, remote patient monitoring, video consultations and intake forms.
The platform is popular with patients who use it, but it’s taking some time to get new users on board so Westmed Medical Group has a marketing campaign in place to get more people signed on.
“With this platform patients are getting a tool they can use,” said Joseph. “They want to be informed about their health and these tools are helping them achieve that.”