NEW YORK – CipherHealth has announced its list of 2017 Partner Award winners for using its Voice automated outreach technology.
The recipients are:
- Baptist Health (Awarded for Excellence), which used the technology to reduce inpatient readmissions 12.5% and COPD readmissions 15.8%;
- Baylor Scott & White Medical Center (Awarded for Excellence), which reached its goal of less than 11% readmissions compared to fiscal year 2016 using the SMS feature of the automated outreach technology to target condition specific groups;
- Middlesex Hospital’s Center for Chronic Care Management (Awarded for Innovation), which uses automated outreach to ask condition-specific questions in order to provide high-touch educational opportunities; and
- Well Care Home Health (Awarded for Innovation), which used the technology in post-acute care engagement to improve average HH-CAHPS scores by 6% in only three months.
“Our partnership with CipherHealth has allowed us to maintain our connection with patients during that critical transition period from hospital to home,” said Pat Cooper, director of health care improvement at Baylor Scott & White, in a statement. “By using the service, we have been able to more appropriately allocate our resources to identify and follow-up with patients that need our assistance.”