SAN FRANCISCO – Community Health Center Network and Welkin Health are partnering to develop a tech-enabled case management platform to elevate CHCN’s Care Neighborhood program and reach the Bay Area’s most at-risk and underserved populations.
The configurable platform allows Community Health workers to remotely monitor patients with ongoing health issues and chronic diseases, increasing the likelihood that they will adhere to medication, diet and exercise plans.
“We are excited to partner with Welkin to create a platform that helps Community Health workers do what they do best: build great relationships,” said Rajib Ghosh, CHCN chief data and transformation officer, in a statement.
The Care Neighborhood program is CHCN’s intensive case management program for high-risk, high-needs patients. Its goal: prevent unnecessary hospitalizations by focusing on addressing the social determinants of health.
Welkin’s platform centralizes and records all text, email and phone interactions between Community Health workers. Previously, workers relied on phone calls and in-person visits, all inputted and tracked through a preliminary prototype system.
“It’s more convenient for this population of patients,” said Chase Hensel, Welkin CEO. “There’s lots of interesting stuff you can do passively through communication.”
Additionally, Welkin’s platform aggregates data from electronic health records and claims databases to provide Community Health workers with clinical decision support and higher efficiency.
Overall, the hope for the project, which has been selected as one of three national finalists for Health 2.0’s Technology for Health Communities, is to increase engagement, reduce costs and improve long-term health outcomes for patients.
“CHCN had something existing but it wasn’t scaling,” said Hensel. “They needed software to take them to the next level—that situation is in our wheelhouse.”
Welkin’s platform will be launched at three CHCN health centers initially, eventually expanding to all eight health centers in its network.