DENVER – Healthgrades has introduced a digital solution that allows patients and providers to communicate between visits.
CareChats, created in partnership with the conversation platform Conversa, allows providers to engage and support patients via text and email messaging in a cutting-edge chatbot experience.
“Communicating with patients between visits really gives providers a glimpse into their lives—about who they are, where they live and how they live,” said Dr. Brad Bowman, chief medical officer at Healthgrades, in a statement. “CareChats is a significant step forward in clinical communication that will help better educate, engage, support and motivate patients to achieve better health, using a conversational approach.”
CareChats initiates conversations with enrolled patients about their condition management, provides encouragement and education, sets health goals and tracks progress. Yearlong conversations were created by professional writers and reviewed by physicians to ensure a conversational tone and clinical relevance.
The service is currently available for chronic condition management, pre and posts-surgery, lifestyle health coaching and personal development.