BOSTON – Six years after its founding, Qualcomm Life is delivering on its mission of connecting the world to health care anytime, anywhere. Rick Valencia, president, said that the company has learned many lessons along the way.
“Health care has been an interesting challenge,” Valencia said at the Connected Health Conference in Boston last week. “There have been lots of surprises.”
One of those surprises has been the pace of change in health care, as opposed to other industries that Qualcomm, Qualcomm Life’s parent company, serves like automotive, the Internet of Things and networking.
“Boy, does it take time in health care for providers to change and adopt technology,” Valencia said. “Getting connected to the patient has been a challenge.”
He said Qualcomm Life, which provides home health care connectivity and integration solutions, has had to learn many lessons on the fly since its beginnings in 2011. Those lessons include: learning to be a catalyst for change; developing technology and platforms that span the health care system; providing the technology and letting the solutions be developed by Qualcomm Life’s customers; building a business around the data; and earning the trust of partners by providing medical-grade products.
One of the biggest lessons Qualcomm Life has learned has been thinking about providers as consumers, Valencia said.
“We’ve had to figure out how to engage health care providers in the technology,” he said. “We’ve focused on moving them away from thinking about home health technology as data entry to thinking of it as data insights.”
Looking back at the lessons learned, Valencia said he sees reasons for optimism in the home health care technology industry because Qualcomm Life’s customers are finally beginning to scale globally on their platform and because health care companies are becoming digital service enabled.
“Streaming wearable data will power the new anytime, anywhere health care,” he said. “Service enabled health care is crucial to deliver value and measure outcomes.”