RALEIGH, N.C. – TeleHealth Services, a provider of interactive patient engagement solutions, has launched an interactive patient engagement platform driven by artificial intelligence.
iCare Navigator uses empathetic “virtual health coach” avatars designed to connect with patients in new ways, improve health, change behaviors and, ultimately, reduce readmissions and health care costs.
Patient engagement and education is integrated with electronic medical records and other clinical systems to follow the patient through the entire continuum of care, from pre-admittance to post-acute and at home during recovery. The cloud-based services model, delivered through patient televisions, bedside tablets and mobile devices, also allows for affordability and scalability of the platform.
“The inability to truly connect with the patient is why no company in our industry has fully penetrated the patient engagement market,” said Richard Bootes, vice president of product development for TeleHealth Services, said in a statement. “Our goal in developing iCare Navigator was to create the first interactive patient care system that uses a combination of empathy, personal motivation, game theory, family involvement and artificial intelligence to help patients be more receptive to changing their health behavior.”
TeleHealth Services is working closely with several hospitals that are implementing pilot programs using the new technology to measure how patients are better motivated and engaged to participate in their health and wellness. This includes higher activation during their hospital stay and better engagement with families to support patients when they return home.
The design concept for iCare Navigator was influenced by evidence-based patient engagement research over the past decade led by Dr. Brian W. Jack, chairman of the Department of Family Medicine, Boston University School of Medicine. Jack is a strategic clinical advisor to TeleHealth Services.
“iCare Navigator combines next-generation patient engagement technology with behavior modification practices to uniquely deliver improved outcomes to hospitals and enhance patient lives,” said Dan Nathan, president, TeleHealth Services.