RANDWICK, Australia – Sydney Children’s Hospital Network and Oneview Healthcare were recently named recipients of Microsoft’s 2018 Health Innovation Award for Engage Your Patients. The award recognizes health organizations and their technology solution partners for using Microsoft’s Azure technology in innovative ways that help engage patients, empower care teams, optimize clinical and operational effectiveness, and transform health. “The health industry is undergoing a digital transformation in which intelligent health technologies are helping organizations, communities and individuals improve care by helping them better understand and share information,” said Chris Sakalosky, vice president, U.S. Health & Life Sciences, Microsoft, in a statement. “This year’s Microsoft Health Innovation Award recipients are advancing the goals of improved patient engagement and care coordination through their pioneering use of Microsoft devices, platforms and cloud and AI services.” Oneview Healthcare’s My Health Memory mobile app allows patients and their families to communicate with health care teams, access education, confirm/schedule appointments and share health information. “We are all incredibly excited about the difference this application can make globally to patients, their loved ones and their caregivers,” said James Fitter, CEO of Oneview Healthcare, in a statement. “This sort of consumer centric innovation is embarrassingly overdue in the health care industry.” The app has been deployed at Sydney Children’s, the largest network of hospitals and services for children in Australia. “Oneview Connect has opened new horizons in sharing between our patients and our clinicians or clinical teams,” said Cheryl McCullagh, director of clinical integration at Sydney Children’s Hospitals Network, in a statement. “We’re not just giving our patients data, we’re giving them contextualized data they can act on and someone they can talk to about it.”
LEAWOOD, Kan. And MINNEAPOLIS – The American Academy of Family Physicians and telehealth technology provider Zipnosis are partnering to provide a virtual health care platform to the AAFP’s 129,000 members and their patients.
The platform will provide an online diagnosis and treatment solution that will allow AAFP members to offer their patients convenient access to care by connecting them virtually with their family physician. It features online adaptive interview technology that allows the patient to provide symptom and health history information for diagnosis and treatment by their physician and real-time video consultations that enable the patient to remotely connect with their physician.
“Patients today want quick and easy access to health care, but that convenience shouldn’t come at the cost of the relationship they have with their family physician,” said Dr. Steven Waldren, director of the AAFP’s Alliance for eHealth Innovation, in a statement. “Offering this new telehealth platform gives our family physician members another tool through which they can care for patients.”
The AAFP will offer the virtual care platform to a select group as part of a pilot designed to help further tailor it to the specific needs of family physicians. The service will be available to all AAFP members later in 2018.
“Forward-thinking organizations such as the AAFP understand the importance of leveraging innovative technology to tackle the current challenges that family physicians and their patients face,” said Jon Pearce, CEO of Zipnosis, in a statement. “By partnering with Zipnosis, they have the technology and resources to allow them to offer their members a virtual care solution that unlocks clinical capacity and improves patients’ access to care across the U.S.”
LOS ANGELES – The University of Mississippi Medical Center has chosen SnapMD as the provider for its award-winning telehealth platform.
SnapMD’s Virtual Care Management platform is secure and scalable, allowing UMMC to offer telehealth in more than 35 specialties, as well as tele-emergency care with emergency departments in 17 rural Mississippi hospitals, said Michael Adcock, executive director of the UMMC Center for Telehealth.
“Having the right platform is important,” he said. “It makes all the difference in the world.”
Last fall, the Federal Health Resources and Services Administration recognized UMMC’s Medical Center as one of two Telehealth Centers of Excellence, the agency’s top award given to programs at public academic medical centers. The center connects patients and caregivers to health care providers remotely, in real time, using virtual visits and interactive tools.
The VCM full-stack, cloud-based software solution can be deployed as a single telehealth platform across the health system, allowing care providers to engage with their patients securely, said Dave Skibinski, CEO of SnapMD.
“It is organizations like UMMC that can leverage our VCM platform to its fullest potential,” he said.
For now, UMMC will be using the SnapMD solution for the portion of its telehealth program that serves state employees who previously didn’t have access to telehealth services.
“Without the right platform the interface won’t be used and we’ll lose business,” Adcock said.
In total, UMMC’s Center for Telehealth connects with more than 200 health care locations across the state, accounting for 500,000 patient visits in 69 of the state’s 82 counties.
PHILADELPHIA – Magee Rehabilitation Hospital has partnered with Locus Health to reduce hospital readmissions.
Magee Rehabilitation Hospital worked with Locus Health, a Charlottesville, Va.-based provider of remote care solutions for population health, to develop a comprehensive navigation platform to care for patients once they’ve been discharged.
“We can’t afford to miss anything with these patients and now we’re not going to,” said Jack Carroll, CEO of Magee Rehabilitation Hospital, which specializes in spinal cord and traumatic brain injuries.
Magee Rehabilitation Hospital’s care coordinators use the platform to reach out to patients on a regular basis using pre-set post-acute protocols, helping them to identify any issues that need to be addressed. The platform, which launched five months ago, also provides the hospital with actionable data in real-time to provide consistent follow-up care.
Carroll said because of the complexity of caring for patients today, it’s becoming increasingly difficult for busy physicians and nurses to manage them.
“You can’t hold all of this stuff in your head anymore,” he said. “You need finely-tuned specific artificial intelligence to help you do that, and that’s what we’re bringing with this partnership.”
Remote care solutions provided by Locus Health have reduced readmissions by more than 40% at other hospitals, said Kirby Farrell, CEO. They hope to do the same, or better, at Magee Rehabilitation Hospital.
Locus Health initially developed Magee’s platform to monitor patients with spinal cord injury, but the rehabilitation hospital is hoping to expand it to other patient populations, including those admitted with neurological and stroke-related conditions.
AMSTERDAM and SAN JOSE, Calif. – Royal Philips is partnering with Samsung to connect Samsung’s ARTIK Smart Internet of Things platform to the Philips HealthSuite digital platform. The collaboration will ultimately allow the Samsung ARTIK ecosystem of connected devices to safely access and share information with Philips’ cloud platform. “This collaboration will enable health care application developers to focus on the development of innovative applications rather than on the technical integration of devices,” said Dale Wiggins, general manager of Philips HealthSuite digital platform, in a statement. “By strengthening our HealthSuite ecosystem with Samsung ARTIK, we will be taking another important step in breaking down the silos in today’s health care domain to create a trusted and seamless care experience for both consumers and care professionals.” Device manufacturers using Samsung’s ARTIK hardware or cloud services will be able to deliver new benefits to their customers with the applications and services provided by Philips’ HealthSuite, including integration of devices and device data into electronic medical records, personal health records and advanced health analytics. Health care application developers working with HealthSuite will be able to use data from devices connected to Samsung’s SmartThings Cloud to develop new, data-driven connected health solutions. Devices built with Samsung ARTIK Systems-on-Modules will also be able to integrate with the HealthSuite digital platform. “Samsung ARTIK-enabled devices and cloud services integrated with Philips HealthSuite can address the growing need for connected health platforms that can safely access, share and analyze information, helping health systems and providers achieve their goal of delivering better care to consumers, from prevention and detection to diagnosis and treatment,” said James Stansberry, senior vice president and general manager of ARTIK IoT, Samsung Electronics, in a statement.
BOSTON – Orbita has enhanced its Orbita Voice platform with voice assistive and conversational artificial intelligence technology to build on the omni-channel, “create once, publish to all” capabilities of the platform. “As voice assistive and conversational applications for healthcare become more in demand, the ability to reach patients across any voice-enabled device or conversational interface is becoming more important,” said Bill Rogers, CEO of Orbita, in a statement. “We have focused on delivering platform enhancements and a new reference implementation that enable completely secure voice and chat bot solutions for HIPAA-compliant smartphones, tablets and custom devices.” The enhancements include: new pre-built web and mobile app templates to accelerate development; new analytics tools interfaces; easier switching between user interface modes like voice, text chat bots, touch, keyboard and analog phone; integrated search features and templates to make content more accessible through voice and chat bot apps; and security enhancements.
SAN JOSE, Calif. – Flex has expanded its connected health care products line with BrightInsight, a managed services solution built on the Google Cloud platform that can aggregate data and deliver real-time insights for connected device, drug or combination products. “We saw the need for a secure cloud platform designed to support highly-regulated connected drug delivery and medical devices, going beyond simple connectivity to deliver real-time intelligence and actionable insights,” said Dr. Kal Patel, senior vice president of digital health for Flex, in a statement. The Google Cloud platform enables BrightInsight to securely store, analyze and gain insights from health information, without pharmaceutical and medical technology customers having to manage the underlying infrastructure. Advanced use cases for BrightInsight may include controlling connected devices, drug dosing, decision support, personalized patient interventions, trend analysis and artificial intelligence-driven insights. “Google Cloud is committed to leveraging our deep engineering expertise to accelerate innovation in digital health care,” said Dr. Gregory Moore, vice president of health care at Google Cloud, in a statement. “With a partner like Flex, we will enable our customers to develop innovative solutions and leverage machine learning-based analytics that can turn new data sets from wearables, medical devices, therapies and apps into actionable information for patients and providers.”
POTOMAC, Md. – PerSoN Clinic has introduced a digital health patient-provider engagement platform for management of chronic conditions, depression and smoking cessation. The Personal Social Network Clinic (PerSoN) is a multi-chronic condition patient self-management/remote monitoring platform that uses Big Data and artificial intelligence to allow patients to manage their conditions all in one application. Care providers can use PerSoN to monitor the patient’s progress remotely and provide real-time intervention and e-counseling support, and researchers can use PerSoN to collaborate with caregivers and patients.
PURCHASE, N.Y. – Westmed Medical Group in October implemented a health technology platform that provides a single mobile app to support all of its informational, clinical and financial self-service tools.
The Universe mHealth App Platform is a client-branded mobile app platform designed specifically for health care organizations.
“With many large health organizations already accumulating multiple mobile apps to provide self-service tools to their patients, there’s an excellent opportunity to consolidate these apps into a single app, greatly improving the patient experience,” said John Deutsch, founder of Universe mHealth, who believes the health care industry has lagged in its adoption of mobile app technology because of regulations and lack of innovation.
Westmed Medical Group’s integrated platform allows a patient to enter their portal and see their health history, medications, allergies and lab results. The platform also allows the patient to communicate with their physician, request prescription refills, make an appointment or pay a bill.
Additionally, the platform features a mobile app that patients can download onto their smartphone—the most appealing piece of the platform to patients, said Merin Joseph, chief information officer of Westmed Medical Group.
For health organizations, the platform allows them to add their own custom features to the platform, including a hospital campus wayfinder, remote patient monitoring, video consultations and intake forms.
The platform is popular with patients who use it, but it’s taking some time to get new users on board so Westmed Medical Group has a marketing campaign in place to get more people signed on.
“With this platform patients are getting a tool they can use,” said Joseph. “They want to be informed about their health and these tools are helping them achieve that.”
PURCHASE, N.Y. – Teladoc is expanding its collaboration with Microsoft by offerings its telehealth platform on Microsoft’s Azure cloud platform. The partnership will expand access to telehealth for hospital and health systems across the U.S. “Teladoc is committed to providing a superior telehealth solution to our clients,” said Dr. Alan Roga, president, hospital and health systems, Teladoc, in a statement. “Whether it’s the Microsoft Azure platform or any of a number of other Microsoft applications that will support the success of our clients’ telehealth goals, our focus remains on providing a secure, flexible and reliable platform for all of our health system clients.” Teladoc is already leveraging Azure to deliver its telehealth solution to more than 250 hospitals and health systems across the country. “Consumer telehealth is now becoming central to hospital and health system strategy,” said Neil Jordan, general manager, Worldwide Health at Microsoft, in a statement. “In combination with the security and global scale of Microsoft Azure, we can jointly take Teladoc’s solution to market to successfully expand use cases in current clients and reach many more new ones, helping Teladoc’s provider customers improve the health care experience.”