By Mary Pat Hinton
I recently attended a home care symposium and had many great discussions with industry leaders and business owners about key issues facing the industry. A common theme that stood out for me was the overwhelming need to improve person-centered care and how technology can help make strides in this space.
According to AARP, over 70% of adults over the age of 50 are already using smartphones and 43% are using tablets—and these numbers will continue to increase as tech savvy generations age. This growing consumer base is reason to implement technology-based solutions that can empower their clients to play a more active role in their health and care decisions, while giving care providers ways to improve efficiency with enhanced client engagement in their own health care and outcomes.
For home care organizations, finding a collaborative and credible technology partner is the key to achieving exceptional care and operational efficiencies.
Choosing a partner is important, so consider the following when choosing the technology partner:
- They put the needs of the client first and then integrate the needs of their care partners and the system for a whole solution. This means that the right partner will have invested heavily in product design that is grounded in reputable research and hundreds if not thousands of hours to integrate feedback from just the types of people you are currently serving. All too often technology is developed with the needs of the system placed first creating a low adoption rates of those they are built for and lack of attention on user interface creates a frustrating experience for employees.
- They are just as committed to achieving your client-centered objectives as you are. This means that a technology partner should prioritize data security and understand how to increase efficiencies in information sharing, record keeping and relationship building, all of which are key to enhancing the client and care provider experience. What’s more, the right partner should have deep experience with big data management in building health technology solutions.
- They should be adaptable. If new technology is brought into an organization, it should have the ability to integrate into different solutions that are currently being used, rather than necessitate the creation of another silo of information. The relationship should start with a focus on the client, employee and organization’s needs over that of what the partner’s technology can do. A good partner will recognize that their solution is not a one-size-fits-all and should be able to adapt its technology to meet your needs.
There is an opportunity for home care providers to help their clients become more active participants in their care with the usage of technology. Now is the time to find the right partner to find a solution that works best for you.
Mary Pat Hinton is the CEO and co-founder of Emmetros Limited, a company dedicated to making it easier for people with cognitive impairments to live with independence and dignity. MemorySparx One is a client-centered memory, communication and planning tool that is the first in a suite of products to address the needs of people living with memory loss and their care teams.