OMAHA, Neb. – Home health nurses are satisfied with the quality of telehealth services for patients with chronic diseases, according to a study published recently in JMIR Infomatics.
“Telehealth encompasses all facets of remote health care,” wrote Ayisha Bashir, lead author of the study. “Given the success of telehealth in specialty health care services, the use of technologies to transmit health information and provide care across a distance is poised to enter mainstream health service delivery. Although many studies have assessed the cost-effectiveness and patient acceptance of this new method of service delivery, the perspective of nurses as the service provider has not been previously studied.”
The goal of the pilot study was to examine whether telehealth technology impacts the perceived level of internal service quality delivered by nurses within a telehealth organization through survey questions and follow-up interviews.
The Visiting Nurse Association of Omaha was the site of the study.
The findings of this survey research were positive, showing that the quality of telehealth was higher than expected, wrote Bashir. The study found overall satisfaction with telehealth nursing service quality.
“In a nutshell, the study highlighted how the telehealth process provides daily monitoring of patient health, leading to the benefits of immediate feedback for patients, family and caregivers as well as convenience of scheduling,” Bashir wrote.